Details
August 23, 2018
6:30PM - 8:30PM
Flagstaff Regional Workshop - August 2018
Little America, 2515 E Butler Ave
Back to Basics:
Best Practices to Run Your Facility
Plus: Legal Q&A
Join us for great education, networking with your AZSA colleagues, and delicious, ample appetizers.
AZSA board members invite you to the Flagstaff workshop, where Carol Mixon-Krendl will cover all the basics.
Customer Service
- How to offer exceptional customer service
- Win over difficult customers
- Manage expectations
- Exercise smart judgments in all situations
Operations
- Office and staff management
- Site cleanliness and appearance
- Managing customer accounts
- Security
Sales
- Knowing your product
- Understanding your competition
- Understanding features and benefits
- Developing a structured sales call
- Hoe to present the lease
- Closing techniques
Cloud
- Understanding online operating platforms and their capabilities
- Understand the data and what it means
- Lead tracking systems
Plus: Legal Q&A
After expanding your perspective on operational issues, Richard Marmor will give a legal point of view.
Chair of AZSA's Legal and Legislative Committee and self-storage owner/operator, Richard will help you tackle these and any other legal challenges you face. Wondering how to deal with...
- Death of a tenant?
- Problem tenant who is not in foreclosure?
- Units without leases?
- Tenant gone to jail?
- Homeless occupants spending a little too much time on-site?
Richard Marmor answering legal questions at last year's workshop in Sedona, 2017
Who: |
|
All AZSA Members |
What: |
|
Flagstaff Regional Workshop |
When: |
|
Thursday, August 23, 2018, 6:30 - 8:30 pm |
Where: |
|
Little America, 2515 E Butler Ave |
Why: |
|
To satisfy your appetite for knowledge (& delicious food) |
Contact: |
|
Anne Mari DeCoster, azsa@azselfstorage.org, 602-374-7184 |
Thank you to our sponsors:
Interested in sponsoring this event?
One more sponsorship is available. Contact us at azsa@azselfstorage.org
About the Speakers:
Carol Mixon-Krendl is the owner of SkilCheck Services, Inc., a mystery shopping, development, sales training, auditing and self-storage consulting firm. Starting out in the industry in 1984 with National Self Storage, then one largest self-storage operations in the country, Carol developed the curriculum for the first training school in the industry, used with over 200 self-storage managers. She has written 12 industry related manuals, including an Operation and Policy Manual sold by the Self Storage Association, and over 100 articles for the Mini-Storage Messenger, Self-Storage Journal, Inside Self-Storage, Insider SSAA, AZSA’s Behind Closed Doors, Units and Directions magazines. Carol has traveled around the world speaking and educating people in the self-storage industry. She has developed and managed over 200 properties in 9 states. Carol serves on the AZSA Board and has been on the board of the SSA and CSSA.
|
Richard Marmor has been in the self-storage industry in the Phoenix area for over 30 years. He was the founding president of AZSA, and is the Chair of our Legal & Legislative Committee. As an attorney and AZSA's lobbyist in the Arizona Legislature, Richard authored many of Arizona's self-storage industry laws, as well as AZSA's standardized lease, most of our operational forms, and legal articles - all found on this website in the Members Area. He is a regular speaker at AZSA educational workshops around the state, and his articles appear regularly in AZSA's newsletter Behind Closed Doors.
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Flagstaff Regional Workshop - August 2018
Register Here
Back to Basics:
Best Practices to Run Your Facility
Plus: Legal Q&A
Join us for great education, networking with your AZSA colleagues, and delicious, ample appetizers.
AZSA board members invite you to the Flagstaff workshop, where Carol Mixon-Krendl will cover all the basics.
Customer Service
How to offer exceptional customer service
Win over difficult customers
Manage expectations
Exercise smart judgments in all situations
Operations
Office and staff management
Site cleanliness and appearance
Managing customer accounts
Security
Sales
Knowing your product
Understanding your competition
Understanding features and benefits
Developing a structured sales call
Hoe to present the lease
Closing techniques
Cloud
Understanding online operating platforms and their capabilities
Understand the data and what it means
Lead tracking systems
Plus: Legal Q&A
After expanding your perspective on operational issues, Richard Marmor will give a legal point of view.
Chair of AZSA's Legal and Legislative Committee and self-storage owner/operator, Richard will help you tackle these and any other legal challenges you face. Wondering how to deal with...
Death of a tenant?
Problem tenant who is not in foreclosure?
Units without leases?
Tenant gone to jail?
Homeless occupants spending a little too much time on-site?
Richard Marmor answering legal questions at last year's workshop in Sedona, 2017
Who:
All AZSA Members
What:
Flagstaff Regional Workshop
When:
Thursday, August 23, 2018, 6:30 - 8:30 pm
Where:
Little America, 2515 E Butler Ave
Why:
To satisfy your appetite for knowledge (& delicious food)
Contact:
Anne Mari DeCoster, azsa@azselfstorage.org, 602-374-7184
Thank you to our sponsors:
Interested in sponsoring this event?
One more sponsorship is available. Contact us at azsa@azselfstorage.org
About the Speakers:
Carol Mixon-Krendl is the owner of SkilCheck Services, Inc., a mystery shopping, development, sales training, auditing and self-storage consulting firm. Starting out in the industry in 1984 with National Self Storage, then one largest self-storage operations in the country, Carol developed the curriculum for the first training school in the industry, used with over 200 self-storage managers. She has written 12 industry related manuals, including an Operation and Policy Manual sold by the Self Storage Association, and over 100 articles for the Mini-Storage Messenger, Self-Storage Journal, Inside Self-Storage, Insider SSAA, AZSA’s Behind Closed Doors, Units and Directions magazines. Carol has traveled around the world speaking and educating people in the self-storage industry. She has developed and managed over 200 properties in 9 states. Carol serves on the AZSA Board and has been on the board of the SSA and CSSA.
Richard Marmor has been in the self-storage industry in the Phoenix area for over 30 years. He was the founding president of AZSA, and is the Chair of our Legal & Legislative Committee. As an attorney and AZSA's lobbyist in the Arizona Legislature, Richard authored many of Arizona's self-storage industry laws, as well as AZSA's standardized lease, most of our operational forms, and legal articles - all found on this website in the Members Area. He is a regular speaker at AZSA educational workshops around the state, and his articles appear regularly in AZSA's newsletter Behind Closed Doors.
Little America, 2515 E Butler Ave