Details
 

April 10, 2019
6:30-8:30PM

Phoenix Regional Workshop - April 2019

Sun Studios Auditorium, 1425 W 14th St, Tempe

Register Here

(no need to re-register if you received the "You Are Registered" email)

Avoiding Operational Nightmares

 

Plus: Legal Q&A

 

And come hungry because Chef Jay will be there with delicious barbeque
(and some salad for the non-carnivores among us)
 

Richard Marmor at Sedona Workshop 2017

Richard Marmor answering legal questions with Carol Mixon-Krendl, at a recent workshop

Be the easy one to do business with!


Join us for great education, networking with your AZSA colleagues, where Carol Mixon-Krendl will cover the basics.

Proactive Management Strategies

  • How to offer exceptional customer service
  • Win over difficult customers
  • Manage expectations
  • Exercise smart judgments in all situations
  • How your facility looks, from the street to the office to the show unit and beyond,

How Your Facility Looks - regardless of age

  • From the street to the office to the show unit and beyond
  • "Glam storage" isn't the only game in town: older facilities can look good too
  • Site cleanliness and appearance

Operations

  • Managing customer accounts
  • Security

Maintenance

  • Managing maintenance
  • Tracking upkeep and cleanliness
  • Bathrooms - ug! Don't fail here!
  • Mind the asphalt

Sales

  • Customer communication
  • Good salesmanship improves income
  • Customer service skills
  • Customer complaints
  • Online reviews

Plus:  Legal Q&A

After expanding your perspective on operational issues, Richard Marmor will give a legal point of view. 

Chair of AZSA's Legal and Legislative Committee and self-storage owner/operator, Richard will help you tackle these and any other legal challenges you face. Wondering how to deal with...

  • Death of a tenant?
  • Problem tenant who is not in foreclosure?
  • Units without leases?
  • Tenant gone to jail?
  • Homeless occupants spending a little too much time on-site?

 

Who:       All AZSA Members
What:   Phoenix Regional Workshop
When:   Wednesday, April 10, 2019, 6:30 - 8:30 pm
Where:   Sun Studios Auditorium, 1425 W 14th St, Tempe 
Why:   To help you avoid operational nightmares!
Contact:   Anne Mari DeCoster, azsa@azselfstorage.org, 602-374-7184



Thank you to our sponsors!

 

Deans & Homer Logo   StorageAuctions.com

 

 

About the Speakers:

Carol Mixon KrendlCarol Mixon-Krendl is the owner of SkilCheck Services, Inc., a mystery shopping, development, sales training, auditing and self-storage consulting firm. Starting out in the industry in 1984 with National Self Storage, then one largest self-storage operations in the country, Carol developed the curriculum for the first training school in the industry, used with over 200 self-storage managers. She has written 12 industry related manuals, including an Operation and Policy Manual sold by the Self Storage Association, and over 100 articles for the Mini-Storage Messenger, Self-Storage Journal, Inside Self-Storage, Insider SSAA, AZSA’s Behind Closed Doors, Units and Directions magazines. Carol has traveled around the world speaking and educating people in the self-storage industry. She has developed and managed over 200 properties in 9 states. Carol serves on the AZSA Board and has been on the board of the SSA and CSSA.

Skilcheck

 

Richard MarmorRichard Marmor has been in the self-storage industry in the Phoenix area for over 30 years. He was the founding president of AZSA, and is the Chair of our Legal & Legislative Committee. As an attorney and AZSA's lobbyist in the Arizona Legislature, Richard authored many of Arizona's self-storage industry laws, as well as AZSA's standardized lease, most of our operational forms, and legal articles - all found on this website in the Members Area. He is a regular speaker at AZSA educational workshops around the state, and his articles appear regularly in AZSA's newsletter Behind Closed Doors

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2019-04-10 18:30:00 2019-04-10 20:30:00 America/Detroit Phoenix Regional Workshop - April 2019 Register Here (no need to re-register if you received the "You Are Registered" email) Avoiding Operational Nightmares   Plus: Legal Q&A   And come hungry because Chef Jay will be there with delicious barbeque (and some salad for the non-carnivores among us)  Richard Marmor answering legal questions with Carol Mixon-Krendl, at a recent workshop Be the easy one to do business with! Join us for great education, networking with your AZSA colleagues, where Carol Mixon-Krendl will cover the basics. Proactive Management Strategies How to offer exceptional customer service Win over difficult customers Manage expectations Exercise smart judgments in all situations How your facility looks, from the street to the office to the show unit and beyond, How Your Facility Looks - regardless of age From the street to the office to the show unit and beyond "Glam storage" isn't the only game in town: older facilities can look good too Site cleanliness and appearance Operations Managing customer accounts Security Maintenance Managing maintenance Tracking upkeep and cleanliness Bathrooms - ug! Don't fail here! Mind the asphalt Sales Customer communication Good salesmanship improves income Customer service skills Customer complaints Online reviews Plus:  Legal Q&A After expanding your perspective on operational issues, Richard Marmor will give a legal point of view.  Chair of AZSA's Legal and Legislative Committee and self-storage owner/operator, Richard will help you tackle these and any other legal challenges you face. Wondering how to deal with... Death of a tenant? Problem tenant who is not in foreclosure? Units without leases? Tenant gone to jail? Homeless occupants spending a little too much time on-site?   Who:       All AZSA Members What:   Phoenix Regional Workshop When:   Wednesday, April 10, 2019, 6:30 - 8:30 pm Where:   Sun Studios Auditorium, 1425 W 14th St, Tempe  Why:   To help you avoid operational nightmares! Contact:   Anne Mari DeCoster, azsa@azselfstorage.org, 602-374-7184 Thank you to our sponsors!         About the Speakers: Carol Mixon-Krendl is the owner of SkilCheck Services, Inc., a mystery shopping, development, sales training, auditing and self-storage consulting firm. Starting out in the industry in 1984 with National Self Storage, then one largest self-storage operations in the country, Carol developed the curriculum for the first training school in the industry, used with over 200 self-storage managers. She has written 12 industry related manuals, including an Operation and Policy Manual sold by the Self Storage Association, and over 100 articles for the Mini-Storage Messenger, Self-Storage Journal, Inside Self-Storage, Insider SSAA, AZSA’s Behind Closed Doors, Units and Directions magazines. Carol has traveled around the world speaking and educating people in the self-storage industry. She has developed and managed over 200 properties in 9 states. Carol serves on the AZSA Board and has been on the board of the SSA and CSSA.   Richard Marmor has been in the self-storage industry in the Phoenix area for over 30 years. He was the founding president of AZSA, and is the Chair of our Legal & Legislative Committee. As an attorney and AZSA's lobbyist in the Arizona Legislature, Richard authored many of Arizona's self-storage industry laws, as well as AZSA's standardized lease, most of our operational forms, and legal articles - all found on this website in the Members Area. He is a regular speaker at AZSA educational workshops around the state, and his articles appear regularly in AZSA's newsletter Behind Closed Doors.  Sun Studios Auditorium, 1425 W 14th St, Tempe