Details
 

August 23, 2018
6:30-8:30PM

Flagstaff Regional Workshop - August 2018

Little America, 2515 E Butler Ave

Register Here

Back to Basics:

Best Practices to Run Your Facility

Plus: Legal Q&A
 

AZSA Board 2017Join us for great education, networking with your AZSA colleagues, and delicious, ample appetizers.

AZSA board members invite you to the Flagstaff workshop, where Carol Mixon-Krendl will cover all the basics.

Customer Service

  • How to offer exceptional customer service
  • Win over difficult customers
  • Manage expectations
  • Exercise smart judgments in all situations

Operations

  • Office and staff management
  • Site cleanliness and appearance
  • Managing customer accounts
  • Security

Sales

  • Knowing your product
  • Understanding your competition
  • Understanding features and benefits
  • Developing a structured sales call
  • Hoe to present the lease
  • Closing techniques

Cloud

  • Understanding online operating platforms and their capabilities
  • Understand the data and what it means
  • Lead tracking systems

Plus:  Legal Q&A

After expanding your perspective on operational issues, Richard Marmor will give a legal point of view. 

Chair of AZSA's Legal and Legislative Committee and self-storage owner/operator, Richard will help you tackle these and any other legal challenges you face. Wondering how to deal with...

  • Death of a tenant?
  • Problem tenant who is not in foreclosure?
  • Units without leases?
  • Tenant gone to jail?
  • Homeless occupants spending a little too much time on-site?

Richard Marmor at Sedona Workshop 2017Richard Marmor answering legal questions at last year's workshop in Sedona, 2017

 

Who:       All AZSA Members
What:   Flagstaff Regional Workshop
When:   Thursday, August 23, 2018, 6:30 - 8:30 pm
Where:   Little America, 2515 E Butler Ave
Why:   To satisfy your appetite for knowledge (& delicious food)
Contact:   Anne Mari DeCoster, azsa@azselfstorage.org, 602-374-7184

 

Thank  you to our sponsors:

Easy Storage Solutions logo      Crescendo Properties Logo
MiniCo Logo   BC Cole Auctioneers logo

 

Interested in sponsoring this event?

One more sponsorship is available. Contact us at azsa@azselfstorage.org

 

 

About the Speakers:

Carol Mixon KrendlCarol Mixon-Krendl is the owner of SkilCheck Services, Inc., a mystery shopping, development, sales training, auditing and self-storage consulting firm. Starting out in the industry in 1984 with National Self Storage, then one largest self-storage operations in the country, Carol developed the curriculum for the first training school in the industry, used with over 200 self-storage managers. She has written 12 industry related manuals, including an Operation and Policy Manual sold by the Self Storage Association, and over 100 articles for the Mini-Storage Messenger, Self-Storage Journal, Inside Self-Storage, Insider SSAA, AZSA’s Behind Closed Doors, Units and Directions magazines. Carol has traveled around the world speaking and educating people in the self-storage industry. She has developed and managed over 200 properties in 9 states. Carol serves on the AZSA Board and has been on the board of the SSA and CSSA.

Skilcheck

 

Richard MarmorRichard Marmor has been in the self-storage industry in the Phoenix area for over 30 years. He was the founding president of AZSA, and is the Chair of our Legal & Legislative Committee. As an attorney and AZSA's lobbyist in the Arizona Legislature, Richard authored many of Arizona's self-storage industry laws, as well as AZSA's standardized lease, most of our operational forms, and legal articles - all found on this website in the Members Area. He is a regular speaker at AZSA educational workshops around the state, and his articles appear regularly in AZSA's newsletter Behind Closed Doors

Printer-Friendly Version


2018-08-23 18:30:00 2018-08-23 20:30:00 America/Detroit Flagstaff Regional Workshop - August 2018 Register Here Back to Basics: Best Practices to Run Your Facility Plus: Legal Q&A  Join us for great education, networking with your AZSA colleagues, and delicious, ample appetizers. AZSA board members invite you to the Flagstaff workshop, where Carol Mixon-Krendl will cover all the basics. Customer Service How to offer exceptional customer service Win over difficult customers Manage expectations Exercise smart judgments in all situations Operations Office and staff management Site cleanliness and appearance Managing customer accounts Security Sales Knowing your product Understanding your competition Understanding features and benefits Developing a structured sales call Hoe to present the lease Closing techniques Cloud Understanding online operating platforms and their capabilities Understand the data and what it means Lead tracking systems Plus:  Legal Q&A After expanding your perspective on operational issues, Richard Marmor will give a legal point of view.  Chair of AZSA's Legal and Legislative Committee and self-storage owner/operator, Richard will help you tackle these and any other legal challenges you face. Wondering how to deal with... Death of a tenant? Problem tenant who is not in foreclosure? Units without leases? Tenant gone to jail? Homeless occupants spending a little too much time on-site? Richard Marmor answering legal questions at last year's workshop in Sedona, 2017   Who:       All AZSA Members What:   Flagstaff Regional Workshop When:   Thursday, August 23, 2018, 6:30 - 8:30 pm Where:   Little America, 2515 E Butler Ave Why:   To satisfy your appetite for knowledge (& delicious food) Contact:   Anne Mari DeCoster, azsa@azselfstorage.org, 602-374-7184   Thank  you to our sponsors:           Interested in sponsoring this event? One more sponsorship is available. Contact us at azsa@azselfstorage.org     About the Speakers: Carol Mixon-Krendl is the owner of SkilCheck Services, Inc., a mystery shopping, development, sales training, auditing and self-storage consulting firm. Starting out in the industry in 1984 with National Self Storage, then one largest self-storage operations in the country, Carol developed the curriculum for the first training school in the industry, used with over 200 self-storage managers. She has written 12 industry related manuals, including an Operation and Policy Manual sold by the Self Storage Association, and over 100 articles for the Mini-Storage Messenger, Self-Storage Journal, Inside Self-Storage, Insider SSAA, AZSA’s Behind Closed Doors, Units and Directions magazines. Carol has traveled around the world speaking and educating people in the self-storage industry. She has developed and managed over 200 properties in 9 states. Carol serves on the AZSA Board and has been on the board of the SSA and CSSA.   Richard Marmor has been in the self-storage industry in the Phoenix area for over 30 years. He was the founding president of AZSA, and is the Chair of our Legal & Legislative Committee. As an attorney and AZSA's lobbyist in the Arizona Legislature, Richard authored many of Arizona's self-storage industry laws, as well as AZSA's standardized lease, most of our operational forms, and legal articles - all found on this website in the Members Area. He is a regular speaker at AZSA educational workshops around the state, and his articles appear regularly in AZSA's newsletter Behind Closed Doors.  Little America, 2515 E Butler Ave